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Fertility Advice Centre Hours (AEST):

  • Monday to Friday: 7:00am – 6:30pm
  • Saturday: 8:00am – 12:00pm
ABOUT CITY FERTILITY

Our Accreditations

City Fertility is committed to providing quality care every time

To ensure that your care is the best it can be, City Fertility has a Healthcare Management System in place that is patient-centric.

The healthcare management system is certified by an independent external auditing body to the RTAC Code of Practice (Reproductive Technology Accreditation Committee), National Ethical Guidelines for ART and complies to state legislation and regulations.

Accreditation means our fertility clinics and laboratories meet independent Australian standards for safety, ethics, and quality — the same standards trusted across the nation’s leading healthcare services. It is our way of making sure every treatment, from embryo culture to medication management, is delivered with precision, accountability, and compassion.
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Our Commitment to Quality

City Fertility specialists and the national management team endeavour at all times to fulfil governance responsibilities by demonstrating leadership in safety and quality, supporting City Fertility staff to provide safe, high-quality and patient-centric care.

The team at City Fertility constantly strives to deliver high quality, patient-centric care and continues to focus on improvements that will keep it at the forefront of health care services.

City Fertility’s care is guided by a certified Healthcare Management System, independently audited under the Reproductive Technology Accreditation Committee (RTAC) Code of Practice — Australia’s national standard for fertility care.

We also meet National Safety and Quality Health Service (NSQHS) standards and comply with all state regulations and ethical guidelines for Assisted Reproductive Technology (ART).
 

These accreditations ensure your treatment is consistently safe, ethical, and of the highest quality.

  • RTAC Accreditation: Fully accredited through independent external auditing
  • Compliance with National Ethical Guidelines for ART
  • Alignment with State and Federal Health Regulations
  • Continuous governance review by our specialist and management teams

What Accreditation Means for You

City Fertility laboratories are among the most advanced IVF labs in Australia. With leadership from experienced scientists and support from our global partner CHA Medical Group, we are aligned with international best practice in reproductive science and research.
Your fertility treatment is managed in facilities that are independently audited for safety, cleanliness, and laboratory precision.
Your medications, records, and results are protected by strict national privacy and safety standards.
Our specialists, nurses, and embryologists undergo ongoing professional training to ensure the highest quality care.
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1300 354 354

Hours (AEDT)
Monday to Friday: 8.00am – 7.30pm
Saturday: 9am – 1pm

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For more information about upcoming events and webinars, if you would like more information please contact our friendly staff on 1300 354 354 or email contactus@cityfertility.com.au.